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Frequently Asked Questions.

Everything you need to know about WiseBuyer. Can't find what you're looking for? Reach out to us directly.

Reports & Data

§ 01 / Reports

What is WiseBuyer?

WiseBuyer provides AI powered property intelligence on any UK address, covering crime, transport, schools, flood risk, demographics, market trends in the area, local amenities, environmental concerns, energy performance, and much more, so you can make informed decisions before you commit to a purchase. Basic reports include all of this data at no cost, while premium reports layer in deep AI analysis, findings, recommendations, and concerns across every category.

How accurate is the data?

For basic reports, we source data exclusively from official UK government datasets including the ONS, Land Registry, the Environment Agency, and the Department for Education, ensuring a reliable and authoritative foundation. For premium reports, we go beyond that, with our AI research agents pulling in additional findings from a wider range of trusted sources such as local authority publications, industry bodies, and reputable third party data providers to give you a more complete picture.

Which UK addresses are covered?

WiseBuyer covers virtually every residential address in England and Wales. Scotland and Northern Ireland coverage is partial and expanding.

How often is the data refreshed?

It depends on the data source. Some of our data is stored in our database and refreshed periodically as new releases become available. Other data is fetched live at the point your report is generated, ensuring you always get the most up to date picture.

Basic vs Premium

§ 02 / Tiers

Is a basic report free?

Yes, every basic property report is completely free. There is no account required and no usage limit on basic reports. Basic reports cover crime, transport, schools, flood risk, demographics, market trends, local amenities, environmental concerns, and energy performance.

What extra does a premium report include?

Premium reports go far beyond the data in a basic report. Where a basic report covers crime, transport, schools, flood risk, demographics, market trends, local amenities, environmental concerns, and energy performance, a premium report sources data from a wider range of trusted datasets and runs deeper analytics across every category — surfacing property specific findings, flagged concerns, investment potential scoring, personalised recommendations, and a comprehensive risk summary, all compiled by our research agents.

How do I get a premium report?

Generate a basic report first, then click “Premium Report” in the tab bar and complete the one-time checkout. Your premium report typically takes 90 to 120 minutes to generate. You will receive an email notification once it is ready.

Is the premium payment a subscription?

No. Premium reports are a one-time purchase per property. There are no recurring charges or hidden fees.

Privacy & Security

§ 03 / Privacy

Do I need to create an account?

No account is needed for a basic report. An account is required to purchase and access premium reports so we can securely associate the report with you.

How is my personal data handled?

We take privacy seriously. Personal data is processed in accordance with UK GDPR. We do not sell your data to third parties. For full details, see our Privacy Policy.

Is my payment information secure?

All payments are handled by Stripe, a PCI DSS Level 1 certified payment processor. WiseBuyer never stores your card details.

Sharing & Access

§ 04 / Sharing

Can I share my report with others?

Yes. Every report has a unique shareable link you can send to your solicitor, mortgage advisor, surveyor, or family members. Recipients can view the report without needing an account.

Can I export my report as a PDF?

Yes. Use the “Export PDF” button in the top-right corner of any report. The page is optimised for print, producing a clean, well-formatted document.

How long is my report accessible?

Reports are stored indefinitely on your account. You can revisit any report you have generated at any time from your dashboard.

Support

§ 05 / Support

I found an error in my report, what should I do?

Please contact us via the Contact page and include your property address and a description of the issue. We investigate all data queries promptly.

I was charged but my premium report is not showing, help!

Premium reports typically take 90 to 120 minutes to generate. If it has been more than 2 hours, please contact us with your email address and we will resolve it immediately.

Can I get a refund?

Please review our Refund & Cancellation Policy. In general, we offer refunds where a premium report could not be generated due to a technical fault on our side.

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AI-powered property intelligence for UK home buyers. Know the facts before you offer.

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