Refund & Cancellation Policy.

This Refund & Cancellation Policy explains how cancellations and refunds work for WiseBuyer’s digital services, including property research reports and any subscriptions (if offered).

Contact us at [email protected] for any cancellation or refund request.

This policy applies to:

• One-off digital report purchases
• Subscriptions (if/when offered)
• Related digital services sold via WiseBuyer

2.1 Before report generation starts

If you contact us before report generation has started, we will cancel your order and issue a full refund.

2.2 After report generation or delivery begins

WiseBuyer reports are digital content/services that may be generated and delivered quickly after purchase.

Once report generation or delivery has started (or the report has been delivered/accessed), refunds may not be available, except where:

• required by law;
• there is a duplicate charge;
• we fail to provide the purchased Service; or
• there is a significant technical error and we cannot resolve it within a reasonable time.

2.3 If there is a problem with your report

If your report is incomplete, inaccessible, or materially affected by a technical issue, contact us at [email protected] and we will review the issue.

Where appropriate, we may:

• re-run or regenerate the report;
• provide a credit; or
• issue a refund.

If WiseBuyer offers subscriptions:

• You can cancel your subscription at any time before the next billing date.
• Cancellation stops future renewals.
• Unless stated otherwise, cancellation does not usually refund the current billing period already paid for, except where required by law.
• You may continue to have access until the end of the current paid period (unless your account is suspended for misuse/fraud).

If you start a free trial, any billing terms and cancellation deadlines will be shown at signup.

If you are a UK consumer purchasing online, you have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You ordinarily have 14 days to cancel a distance contract.

Because WiseBuyer provides digital content and services that begin immediately after purchase, where technically feasible we will ask you at checkout to expressly request immediate delivery and acknowledge that doing so may affect your cancellation rights. Whether or not that prompt is shown, by completing your purchase you are requesting that delivery begins immediately and acknowledge that your right to cancel may be reduced or lost once delivery or performance has begun, to the extent permitted by law.

This policy does not affect your statutory rights.

We are not currently signed up to any approved alternative dispute resolution (ADR) scheme. If you have a complaint that we cannot resolve directly, you may be able to use the EU/UK Online Dispute Resolution platform, or seek advice from Citizens Advice or Trading Standards.

Please email [email protected] with:

• your order email address
• order date
• property address/postcode (if relevant)
• reason for cancellation/refund request
• any screenshots/error details (if technical issue)

We aim to review requests within 2–5 business days.

Approved refunds are usually returned to the original payment method and may take additional time depending on your bank/payment provider.

We may decline refunds where:

• the report/service was successfully delivered and accessible;
• the request is based only on a change of mind after delivery/performance began;
• the issue is caused by incorrect information submitted by the customer; or
• there is evidence of misuse, abuse, or fraud.

WiseBuyer is a trading name of Nipun Wijerathne (sole trader).